Last Updated: 17 July 2026
These terms and conditions ("Terms") apply to all purchases of goods from HHandling LTD ("we", "us", "our"), a company registered in England and Wales, through our website hhandling.co.uk or by any other means. By placing an order you agree to these Terms. They do not affect your statutory rights. If you are buying as a consumer, nothing in these Terms removes or reduces the rights the law gives you.
"Consumer" means an individual buying wholly or mainly outside their trade, business, craft or profession. "Business customer" means anyone else, including anyone buying in the name of a company, partnership or sole trader business. Some sections of these Terms apply differently depending on which you are.
Your order is an offer to buy. A contract is formed only when we confirm that your order has been accepted and is being processed for dispatch. We may decline or cancel an order before dispatch for any reason, including stock availability, a pricing or description error, delivery-area restrictions, or a material change in cost to us from our suppliers. If we do, we will notify you and refund any payment taken in full.
While we take care to keep the website accurate, product specifications, images and descriptions are indicative and manufacturers may change specifications without notice. If a detail is critical to your purchase, please confirm it with us before ordering.
Product prices are shown exclusive of VAT unless stated otherwise; VAT at the prevailing rate (currently 20%) is added at checkout. The price payable is the price shown at the time you place your order, plus any delivery surcharge notified to you before we accept the order. Payment is taken in full at the time of ordering via our secure payment provider.
In the event of an obvious pricing error that you could reasonably have been expected to recognise, we are not obliged to supply goods at the incorrect price and may cancel the order with a full refund.
Delivery dates and lead times quoted on the website, by email or by phone are estimates given in good faith and are not guaranteed. Time of delivery is not of the essence. We deliver to UK mainland addresses; parts of Scotland, London and certain residential or agricultural postcodes may incur a surcharge or be unavailable. We will tell you before accepting your order if this affects you.
Unless agreed otherwise in writing, delivery is kerbside only. You are responsible for providing adequate labour, equipment and access to offload and position the goods, and for ensuring the delivery vehicle can safely access the delivery address. If delivery fails because of inadequate access or because no one is available to accept the goods, we may charge the reasonable costs of re-delivery and storage.
Risk in the goods passes to you on delivery. Ownership of the goods passes to you once we have received payment in full for them, including any applicable delivery charges.
Please inspect goods on delivery. You must notify us of any damage in transit, shortage or incorrect delivery within 48 hours of delivery, with supporting photographs where possible, by emailing luke.stenson@hhandling.co.uk. Where goods are visibly damaged on arrival, please note this with the driver if you are able. Prompt notice is essential because our carriers and suppliers operate short claim windows; late claims may limit the remedies we can offer, although if you are a consumer this does not affect your statutory rights in respect of faulty goods.
If you are a consumer, you have the right under the Consumer Contracts Regulations 2013 to cancel your order at any time from the moment you place it until 14 days after the day you (or someone you nominate) receive the goods, without giving a reason. To cancel, email us with a clear statement that you wish to cancel, including your order reference. You then have 14 days to return the goods.
You are responsible for the cost of returning the goods and for their condition until they reach us. Given the size and weight of most of our products, return carriage typically requires a pallet courier. If you prefer, we can arrange collection and deduct the cost from your refund. We will refund the price paid, including standard (but not premium) outbound delivery, within 14 days of receiving the goods back or of you providing evidence of return. We may reduce the refund to reflect any diminution in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The cancellation right does not apply to goods that are made to your specification or clearly personalised (for example, equipment manufactured or configured to order). We will tell you before you order if an item is made to order.
Separately from the right to cancel, if goods are faulty, misdescribed or not fit for purpose you have remedies under the Consumer Rights Act 2015, including repair, replacement or refund. Nothing in these Terms affects those rights.
If you are a business customer, orders may not be cancelled and goods may not be returned except with our prior written agreement. Where we agree to a cancellation or return of goods that are not faulty, we may charge a handling and restocking fee of up to 25% of the order value plus our carriage costs, and goods must be returned unused, in their original packaging and in resaleable condition at your risk and expense. Goods made or configured to order cannot be cancelled or returned in any circumstances once the order has been accepted.
Unless stated otherwise on the product page, goods are covered by a 12-month parts and labour warranty provided by or on behalf of the manufacturer, commencing on delivery. The warranty covers defects in materials and workmanship under normal use. It does not cover: fair wear and tear or consumable items (such as wheels, rollers and seals); damage caused by misuse, overloading, accident or neglect; goods that have been modified or repaired other than by an authorised party; or defects arising from a failure to operate or maintain the goods in accordance with the operating instructions.
To make a warranty claim, contact us with your order reference and a description (and where possible photographs) of the fault. Where a claim is accepted, the remedy will be repair, replacement of the defective part or goods, or a refund, at our reasonable discretion (or, for consumers, as provided by the Consumer Rights Act 2015).
Material handling equipment can be dangerous if misused. You are responsible for ensuring that goods are used for their intended purpose, within their rated capacity, by suitably trained operators, and in accordance with the manufacturer's instructions and applicable health and safety legislation (including, for workplace use, PUWER 1998 and where applicable LOLER 1998). Please pass all supplied instructions and safety information to anyone who will use the equipment.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law. If you are a consumer, nothing in these Terms affects your statutory rights.
If you are a business customer: we shall not be liable for loss of profit, loss of business, business interruption, loss of business opportunity or any indirect or consequential loss; our total liability in respect of any order shall not exceed the price paid for the goods under that order; and all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded.
We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including (without limitation) supplier or carrier failure, industrial action, accidents, extreme weather, fire, flood, war, civil unrest, or acts or restrictions of government. If such an event substantially delays your order, either of us may cancel it and we will refund any payment taken for undelivered goods.
If any provision of these Terms is found to be invalid or unenforceable, the remainder continues in full force. A failure by us to enforce any right is not a waiver of it. These Terms, and any contract formed under them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts.
Questions or complaints? Contact us via the contact page or email luke.stenson@hhandling.co.uk and we will do our best to resolve the issue promptly. See also our Delivery & Returns policy and general legal information.
